Hosts are responsible for gathering customer contact information, while also enticing the customer to visit the venue. Hosts are responsible for filling out customer contact cards with in the reservation system with customer information. Additionally, hosts are responsible for answering the phone, taking reservations and operating the venue reservation system all while maintaining and delivering the highest level of customer service.

Job Focus:

Focus is on, but not limited to the following:

Collects customer information for the venue database, while constantly striving to increase the size of personal clientele.
Constantly provides customers with accurate information about the venue and property as well as entertainment offered in each.
Develop a rapport while walking guests to their assigned tables.
Develops a strong relationship with Tivoli Village employees, generating incremental business inside of the venue.
Communicates with network regularly to keep informed of upcoming events and promotions.
Works with a sense of urgency to anticipate customer and team members needs when the opportunity arises.
Entertains customers while inside of the venue, taking advantage of every opportunity to upsell while ensuring service is executed per the sequence of service always.
Maintains knowledge of the venue floor plan and table numbers, seating the room evenly and consistently per venue management’s instruction.
Writes a professional and sincere thank you email to each customer after their visit.
Communicates with management, hosts and service staff immediately to rectify all customer needs and requests.
Working in our reservation center taking reservations for the Tivoli and SDJ locations
Taking reservations and entering them into our reservation management system with accuracy to guest requests
Communicates special requests to the management teams

Desired Qualifications:

A minimum of one year of experience in a high volume, service focused environment.
Reservations platform knowledge preferred (open table)
Desire to grow in the marketing area of venue operations by building a stable client base.
Must have a working knowledge of spirits, wine and beer as well as all other products offered.
Must possess a working knowledge of social media marketing.
Must exhibit a focused attention to detail, while working in a high-pressure environment.
Able to write and speak in a confident manor.
Must possess all required work cards.
Maintain a clean and professional look at all times
Must be 18 years of age or older.

WORK ENVIRONMENT:

Must be able to work inside assigned bar area in the venue.
Must be able to bend, pull, and carry bar stock to refrigerators and cabinets.
Must be able to use hand motion when cleaning and wiping bar counters.
Must be able to listen and respond to visual and aural cues.
Must be able to read, write, speak, and understand English.

Complete our short application today!

Compensation: $13.00 per hour

The Story

El Dorado Cantina was founded in 2014 with a mission to combine organic and non-GMO ingredients with authentic Mexican cuisine inspired by regional recipes across Mexico. At El Dorado Cantina, every item on the menu is made fresh daily from the finest available products. You won’t find canned products or microwaves inside an El Dorado Cantina kitchen – short-cuts like those remove nutrients from the dish before it even reaches the table. We care where your food comes from and we happily share all of our vendors, farms, and kitchen practices with our customers.

Michael Pollan, author of The Omnivores Dilemma, famously stated that “You are what your food eats”. This powerful statement was the driving force behind El Dorado Cantina.

OUR COMMITMENT

El Dorado Cantina has quickly become a popular destination for celebrities, dignitaries, business professionals, locals, and tourists alike. It has been recognized as the “Best Mexican Restaurant in Las Vegas” multiple years running by the Las Vegas Review-Journal’s annual “Best of Las Vegas” poll; one of the top five Mexican restaurants in the U.S. by Yelp two years in a row, and was named as the #28 Top Restaurant in the U.S. by Yelp in 2016.

El Dorado Cantina believes in using sustainably raised products and carefully selects those products from specialized farms, family businesses, and vendors across the United States. While El Dorado Cantina believes in using organic and GMO-free products, we cannot guarantee that those organic and GMO-free products in every location will be available or offered. When faced with shortages of organic and GMO-free products, El Dorado looks for the next best farm or vendor available.

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1. How many years of hosting experience do you have?*

2. What is your availability? Please be as detailed as possible.*

3. How do you handle a line out the door, a big waitlist, and the phone ringing all the time, when you are alone at the host stand?*

4. How can a manager best support you when you are busy?*

5. The restaurant is busy and there is an hour wait. A customer approaches the host stand furious that he has not been called yet. When you look for his name on the list, you discover that you did call his name on multiple occasions some time ago. What do you do to resolve the situation with the guest?*

8. Why should we hire you?*

I was referred to this position by a current employee

Who referred you?